Android phones manage background apps differently. If a cloned app stops receiving notifications or closes in the background, start with permissions and battery settings.
Review notification permissions
Check notification permissions for MultiX in your phone’s system settings. Also check notification preferences inside the cloned app. If notifications are disabled in either place, you may not receive the alerts you expect.
Check Clone Stability Settings
MultiX includes Clone Stability Settings, with guidance for notification permissions, auto-start and battery restrictions. Your phone may call its battery option “Unrestricted” or use another name.
Some phones also let you lock an app in the recent-apps screen to reduce automatic background cleanup. Follow the guidance for your phone model. These settings may help, but cannot guarantee notification delivery: the original service’s connection and policies also matter.
Protect your cloned app data
Treat each clone as a separate installation. Before removing a clone, clearing MultiX storage or uninstalling MultiX, check whether the app contains local files or account information you still need.
Use the third-party app’s supported backup and recovery options where available. Do not assume signing back in will restore all local information.
Use Secret Zone thoughtfully
MultiX includes a Secret Zone entry protected by a pattern lock. Remember the pattern before storing anything important there. The app warns that a reset after forgetting the pattern can delete existing data.
A pattern lock is an access control feature. It should not be treated as a promise of end-to-end encryption or protection against every form of device access.
Send a useful support report
Open More → Help & support, or use the support page. Include:
- Your phone model and Android version.
- The MultiX version and the name and version of the affected app.
- The steps that reproduce the issue and any visible error message.
- Whether the issue began after an update.
Never include passwords, one-time verification codes or payment-card details. Crop or hide private conversations before sending screenshots.